Information on Do Not Disconnect Order
To all Members:
The “Do Not Disconnect Order”, which was put into effect on March 15th under the emergency powers of the State of Emergency Order that was issued by Governor Reeves, has been extended to May 26th. The order was set to expire on May 15th but has been extended for 11 days. This order will not be extended any further after this date. The reasoning behind the extension is to get this information to those customers that are delinquent and inform them that their utilities will be or will be subject to termination starting on Wednesday morning, May 27, 2020.
The Mississippi Public Service Commission will do a media blast trying to get this information out to the public, however, you as the utility may want to notify these customers and let them know that they need to be making arrangements to pay their bills prior to 5 o’clock p.m. on Tuesday, May 26th, 2020. I know that the majority of your delinquent accounts have grown considerably during this emergency order, hopefully by giving this notice it will help reduce the delinquent accounts to some extent before the termination day.
If you have any questions, please feel free to give us a call.
Sample Letter to Send to Customers!
COVID-19 Emergency Placards
There has been many calls about Placard Credentials for emergency access if the need were to arise during this State of Emergency. We have finally got something worked out for you to get these Placard Credentials with out any training. You will need these Placard Credentials, plus TWO (2) Picture IDs to gain access if the needs arises.
MsRWA can provide you with another ID Card that will go along with these placards. If you need an ID card, please see the attachment or call our office. You can click the button below and fill out the attachment and email a picture and form to the address on the form and we will mail your IDs ASAP.
To obtain the placards you will need to go to the website below and join your organization up with ERITN. There will be a charge for some organizations, but you will register from this site and your placards will then be emailed to you. The website to join is https://eritn.truentry.net/Storefront
If you have any questions please feel free to give us a call.
Kirby Mayfield, CEO